Orders placed before the daily cutoff time will be processed and shipped within the same business day, while orders placed after the cutoff time will be processed and shipped on the following business day. Processing times may vary depending on order volume and product availability.

All shipments are handled using standard ground shipping methods unless otherwise selected at checkout. Typical delivery time for ground shipping is 3–5 business days, depending on destination and carrier performance.

We utilize major shipping carriers such as UPS and FedEx to fulfill orders. Delivery timelines are determined by the selected carrier and may vary based on location, service level, and external conditions.

Please note that ground shipping services provided by carriers are not guaranteed for exact delivery dates. While many shipments may arrive sooner than estimated, delivery times are only projected and not guaranteed.

Delivery estimates are provided by the shipping carrier and are subject to change. We do not guarantee specific delivery dates or expedited transit times unless a guaranteed shipping service is explicitly selected and confirmed.

We are not responsible for delivery expectations based on prior experiences, assumptions, or unofficial estimates. Customers are encouraged to verify transit times directly with the carrier when precise delivery timing is required.

Delays may occur due to factors outside of our control, including but not limited to weather conditions, natural disasters, carrier delays, or high shipping volumes. Such delays are considered beyond our responsibility.

We do not issue refunds, credits, or reimbursements for shipping delays caused by carriers or external events. Customers should contact the carrier directly for the most current tracking updates.

We are not liable for lost, delayed, or misrouted packages caused by carrier-related issues, including but not limited to:

• Incorrect handling or scanning by the carrier
• Package misplacement
• Delivery to incorrect addresses provided by the customer
• Failed delivery attempts due to recipient unavailability
• Carrier operational disruptions

In the event a shipment is confirmed lost or undelivered due to carrier issues, we will work to remake and reship the order using the original shipping method selected at checkout.

Claims for lost or delayed packages cannot be initiated until the full expected transit window has passed, as determined by the carrier.

Once a shipment label has been generated, shipping methods cannot be modified. Any changes or upgrades must be requested prior to shipment confirmation.

After an order has shipped, the selected shipping method cannot be altered.

Shipping rates are calculated based on order weight, destination, and selected shipping method. The applicable shipping cost will be displayed during checkout before order completion. Shipping fees apply per order unless otherwise specified.

Once an order has shipped, a tracking number will be provided via email or order notification. Customers can use the tracking number to monitor shipment progress directly through the carrier's website.

Orders are typically shipped in full unless items are unavailable at the time of fulfillment. If certain items are temporarily out of stock, available items may be shipped separately, depending on product type and availability.

If a case is placed on hold due to pending customer input or technical clarification, the entire order may be delayed until the issue is resolved. Orders are generally shipped together unless otherwise requested.

Additional shipping fees may apply if split shipments are requested by the customer.

If any product is temporarily unavailable, we will fulfill and ship the remaining items when ready. Remaining items will be shipped once available. Additional shipping charges may apply depending on order structure and product category.

For any inquiries regarding returns, refunds, or exchanges, please contact: info@precedentdentalsystems.com

Due to the custom nature of our products and services, returns and exchanges are limited and handled according to our internal policies.

Precedent Dental Systems is committed to providing reliable service, high-quality dental restorations, and timely fulfillment of orders while maintaining clear communication regarding shipping expectations and limitations.