Everything you need to know before submitting a case.
Find answers to common questions about case submission, STL files, payments, materials, turnaround times, shipping, remakes, and technical support.
Popular support topics
- STL file submission
- Turnaround time questions
- Material and shade options
- Shipping, remakes, and support
Quick answers for digital dental workflows.
These answers are designed to help practices prepare cases clearly and avoid delays before production begins.
How do I submit a case to Precedent Dental Systems?
Cases can be submitted through the digital workflow by uploading STL files. Supported file types include design, model, and impression STL files for digital case processing.
What is the Pay-to-Start model?
Payment is required at checkout by credit card. Production begins after payment verification so the case can move forward without billing delays.
Can I request custom aesthetic work?
Yes. Custom aesthetic options may include gingiva coloring, staining, glazing, and other case-specific finishing preferences.
What types of zirconia do you offer?
Available zirconia options include President HT+ and President ML+ Zirconia, designed for strength and natural esthetics across restorative cases.
What implant components do you provide?
Available implant-related inventory may include prosthetic screws, implant parts, and Multi-Unit Abutments to support a range of implant workflows.
Is your lab compatible with my intraoral scanner?
Yes. Open STL files from major intraoral scanning systems are supported, allowing practices to use their existing digital workflow.
What are your standard turnaround times?
Turnaround time depends on case type, material, finishing requirements, and submission completeness. Review the turnaround page before placing a case.
How long does shipping take?
Standard shipping is typically 5-day ground. Expedited 2-day and next-day shipping options may be available for urgent cases.
How long is my case data stored?
Case data is stored in the cloud for two years, allowing access for reprints, reference, and record keeping.
What is your remake policy?
Remake requests follow a structured review process for necessary corrections, adjustments, or case-related concerns.
How can I get technical assistance?
Contact the lab for help with file uploads, case details, materials, turnaround questions, or workflow support.
Include the right details for faster help.
Still have questions?
Contact the lab before submitting if your case has special requirements, missing details, or a specific deadline.