Terms of service for case submissions and lab services.

1. Acceptance of Terms

By accessing this website, submitting a case, uploading files, or purchasing lab services, you agree to follow these Terms of Service. If you do not agree with these terms, please do not use the website or submit a case.

2. Dental Lab Services

Precedent Dental Systems provides dental laboratory services, digital case processing, restorative production, and related support. Services may vary depending on the case type, submitted files, materials, and clinical requirements.

The submitting dental professional is responsible for reviewing case details, prescriptions, final fit, clinical suitability, and patient-specific requirements.

3. File Submission Requirements

Submitted files should be complete, accurate, properly designed, and ready for production. This may include STL files, design files, scan files, restoration details, shade selection, implant component information, and special instructions.

• Files must be correctly labeled when possible.
• Incomplete or incorrect files may delay production.
• The lab may contact you for clarification before production begins.
• Cases may be placed on hold if required information is missing.

4. Payment Terms

Payment may be required before production begins. Orders are not guaranteed to enter production until payment is received, verified, and matched to the submitted case.

Pricing may vary depending on case type, material, components, finishing options, shipping method, and additional requested services.

5. Turnaround Times

Turnaround times are estimates based on business days only. Timelines may vary depending on case complexity, file completeness, material availability, shipping time, production volume, and required clarification.

Order date, receiving date, weekends, holidays, and shipping time may not be included in production turnaround estimates.

6. Shipping and Delivery

Shipping timelines depend on the selected shipping method, carrier performance, destination, weather, holidays, and other factors outside of the lab’s control.

Precedent Dental Systems is not responsible for carrier delays after a package has been transferred to the shipping provider.

7. Remakes, Adjustments, and Case Issues

Remake or adjustment requests are reviewed on a case-by-case basis. Approval may depend on the original submission, file quality, prescription accuracy, clinical conditions, material selection, and whether the issue is related to lab production.

Additional fees may apply for changes requested after production has started or for remakes caused by incorrect files, incomplete instructions, design changes, or clinical changes.

8. Digital Files and Data

Submitted digital files may be stored for case processing, future reference, reprints, customer support, and record keeping. File storage practices may change over time.

Customers are responsible for keeping their own copies of submitted files and case documentation.

9. Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, upload harmful files, or use the site for unlawful purposes.

10. Limitation of Liability

To the fullest extent permitted by law, Precedent Dental Systems is not liable for indirect, incidental, consequential, or special damages arising from the use of the website, submitted files, shipping delays, production delays, or lab services.

11. Changes to These Terms

These terms may be updated at any time. Continued use of the website or lab services after updates means you accept the revised terms.

12. Contact Information

If you have questions about these Terms of Service, case submissions, or lab service policies, please contact Precedent Dental Systems before placing an order.